At AWeber, we’re dedicated to offering you with outstanding experiences all day, every single day.
You'll be able to contact us 24 hours a day, 7 days every week at our Pennsylvania headquarters. Our e-mail specialists are all the time able to give you technical recommendation (like use options inside your account) and strategical recommendation (like launch a profitable automated e-mail marketing campaign).
It’s due to this dedication to creating outstanding buyer experiences that, for the fourth straight yr, AWeber has been acknowledged for distinctive customer support by each the annual Stevie Awards and Nationwide Buyer Service Affiliation. No different e-mail service supplier can say that!
“I'm tremendous happy with our superb staff,” stated Chris Henrich, director of Buyer Options at AWeber. “These awards function well-deserved recognition of our whole AWeber staff’s continued deal with each refining and enhancing an already distinctive buyer expertise.”
We took residence two Stevie® Awards for Buyer Service
The Stevie Awards are just like the Oscars of the customer support trade. They acknowledge the very best of the very best in customer support throughout quite a lot of industries and firm sizes.
This yr, our Buyer Options staff acquired not one, however two awards on the 2019 Stevie Awards for Sales & Customer Service. AWeber acquired a Silver Stevie Award for Buyer Service Division of the 12 months, in addition to a Bronze Stevie Award for Contact Middle of the 12 months.
On high of that, AWeber was named runner-up in Individuals’s Alternative Stevie Award for Buyer Service Division of the 12 months. (In the event you voted for us, excessive 5 ✋ and thanks!)
We have been runner up for NCSA All-Stars Award
The All-Stars Award acknowledges the highest customer support people, groups, and organizations throughout the USA. Nominees needed to meet strict standards, together with delivering constant wonderful service, going above and past regular job duties, and adhering each day to their group’s mission and values.
AWeber was named runner-up for the National Customer Service Association’s 2019 All-Stars Award.
How we’re creating even extra outstanding experiences utilizing suggestions from our clients
Every year, AWeber strives to make an excellent larger influence with our clients, and 2018 was no totally different. We pushed ourselves to innovate the best way we serve our clients in quite a lot of methods.
We’ve all the time used buyer suggestions to assist form our product and repair. Nevertheless, final yr, we made some adjustments to how we gather, analyze, and talk suggestions throughout our groups.
- First, our Buyer Options staff actively displays the outcomes of our quarterly buyer surveys, permitting them to shortly comply with up with clients who love our platform, have questions, or want further help. Due to this, our clients know that we're dedicated to offering them with the instruments they have to be profitable.
- Second, we launched a brand new “function request” course of that permits our Buyer Options staff to simply gather suggestions from our clients about new instruments they need to see inside our product. This suggestions influences new product releases.
- Third, our Buyer Options staff has a hand in creating AWeber. Final yr, members of our Buyer Options staff started working extra carefully with our product staff. They started attending product conferences repeatedly, taking clients’ suggestions straight to the folks constructing and refining our product providing. By doing this, communication round product improvement and buyer sentiment has by no means been extra environment friendly or efficient. Each product replace and new function is completely examined by the Buyer Options staff earlier than we ship it to our clients.
These adjustments had a significant influence on a number of releases final yr:
We made a bunch of enhancements to Campaigns
On high of the large addition of click automations to Campaigns, we made many significant enhancements to the Campaigns to enhance our clients’ expertise constructing automated emails. And the Buyer Options staff was a giant a part of these enhancements, bringing higher consciousness of the wants of our clients to the whole AWeber staff.
For instance, clients needed to see what Campaigns would get triggered when a tag was utilized utilizing a click on automation. Our Buyer Options staff was key in figuring out that want and serving to us prioritize that.
We made huge enhancements to our Drag and Drop E-mail Builder
We requested our clients what they wanted from our e-mail builder, and we launched a number of superior updates, together with the flexibility to simply customise preheader textual content, a brand new row component to shortly group and transfer content material round within the editor, and new e-mail format templates.
Prospects noticed enormous advantages within the new Drag and Drop E-mail Builder enhancements:
“I like [the new editor]! 😉 Fairly easy graphically, and the preheader is the MONEY Bonus! Properly completed ya’ll! That is nice, stable enchancment.”
– AWeber buyer for two years
Read more about the Drag and Drop Editor improvements
We launched new and improved break up testing performance
We rebuilt our break up testing device that can assist you ship high-performing, efficient emails. And our clients are thrilled with the brand new break up testing performance:
“[Split testing] exceeds my expectation. I used to be anticipating A/B testing, however to have the flexibility to do A/B/C [testing]; simply to have that additional variable, it makes a giant distinction.”
– AWeber buyer for 12 years
Read more about our split testing improvements
We launched 24/7 buyer help
Based mostly totally on buyer suggestions (and since now we have clients in 196 nations around the globe!), we launched 24/7 buyer help. We did this with out outsourcing or establishing a satellite tv for pc workplace. This allowed us to protect our award-winning tradition and buyer help.
Going 24/7 permits our clients to get as near real-time options as potential. These further help hours permit us to foster higher relationships with our clients.
Read more about our new 24/7 customer support
Trying forward
We took a recent, modern strategy final yr to the best way through which we help our clients. And we’ve acquired some nice issues deliberate in 2019 to proceed that optimistic momentum.
Creating outstanding experiences is on the core of what we do at AWeber. For us, it’s not simply one other quote to placed on a wall. It’s our lifestyle.
Every buyer interplay is a chance for a singular expertise and we be sure every is personable, optimistic, and memorable.
See what makes our Buyer Options staff so particular. Begin your 30-day free trial of AWeber or contact our Customer Solutions team immediately!
The post How Your Suggestions Shapes the Way forward for AWeber appeared first on More Income Opportunities.
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